Printed pieces

In short: When you order a printed piece from us, you make two separate purchases: the digital product, which you pay for online, and the printed piece itself, which you pay to the courier on delivery. The price we show you is final, and delivery is free. The piece is made to your specifications, so there is no right of withdrawal for it, but the two-year legal guarantee applies in full. The plain-language notes like this one are summaries only; the full text is what is binding.

1. What these terms cover

These terms apply when you order a printed piece: a design we create together with you in a Viber chat, print, frame if you asked for a frame, and send by courier to a courier office in Bulgaria. They add to our Terms of Use, which continue to apply. The seller is ДИГИТАЛНО АТЕЛИЕ ТВОРЯ ЕООД (DIGITAL ATELIER TVORYA EOOD); our full details are in section 1 of the Terms of Use.

The order is made up of two separate purchases:

• The digital product. You pay for it online by card, on the payment page we send you. This is a standard Tvorya purchase: our Terms of Use and Refunds rules apply, and you receive the files to download.
• The printed piece. You pay for it in cash to the courier when you receive the parcel (cash on delivery). If you paid the whole amount online, nothing is due on delivery.

2. What you receive

A printed design in the size and finish we agreed with you in the chat. Our standard sizes are 13×18 cm, 21×30 cm (A4), 30×42 cm (A3) and 50×70 cm, framed; in the chat we can also agree a different size, a different frame or a piece without a frame. We check every piece before we send it and pack it for safe transport. The colours of the print may differ slightly from those on your screen, because screens and paper reproduce colour differently.

3. Price and payment

The price we tell you in the chat and show on the payment page is the final price. It includes printing, the frame if there is one, and packaging. Delivery is free, and no additional taxes or charges are added to the price.

On the payment page you see the final price, the amount you pay now online, and the cash on delivery you pay to the courier. The online payment is processed by our payment service provider. For the cash on delivery, the courier gives you a document on our behalf.

4. Delivery

We deliver within Bulgaria only, by courier, to a courier office, unless we have agreed otherwise in the chat. Delivery is free for you: Tvorya covers it.

We deliver the piece within 5 working days of the online payment, unless we have agreed a different time with you. If we cannot meet that time, we will write to you, and your legal rights are preserved.

The risk of the parcel being damaged or lost in transit is ours until you, or a person you have named, receive it. If the parcel arrives damaged, take a photo of it and write to us, and we will send you a new piece free of charge.

5. Right of withdrawal

The printed piece is made to your specifications and personalised for you, so under the law (Art. 57(3) of the Bulgarian Consumer Protection Act) there is no 14-day right of withdrawal for it. The digital product is covered by our Refunds rules: when you pay, you agree that its delivery starts immediately, and you thereby lose your right of withdrawal.

If you refuse to accept the parcel, the online purchase is not cancelled: the digital product has already been delivered to you and its purchase is final.

6. Legal guarantee and complaints

The printed piece is covered by the legal guarantee of conformity under the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods: two years from the day you receive it. If a defect appears within the first year, it is presumed to have existed on delivery, unless proven otherwise. These rights cannot be limited by contract.

If the piece is defective or is not what we agreed, you may ask us to repair it or replace it with a new one free of charge, within one month. If that is not possible, or we do not do it within that time, you are entitled to a price reduction or to terminate the contract and get back the amount paid. The cost of returning a defective piece is ours.

To make a complaint, write to us at support@tvorya.com or in the chat where we agreed the order, with a short description and a photo of the problem. We record every complaint in our register and send you its number. The guarantee does not cover damage caused after delivery, for example by an impact or moisture.

7. Complaints and disputes

If we cannot resolve the problem together, you may turn to the Commission for Consumer Protection or to another alternative dispute resolution body, as described in our Terms of Use.

8. Changes to these terms

We may update these terms from time to time. Each order is governed by the terms published on the day of the online payment.